​New Guarantee on all West Paw Products

Posted July 05, 2017


Love It Guarantee™West Paw Introduces NEW Guarantee on all productsWe’re happy to announce even more ways to keep your customers—and their dogs—happy. West Paw now guarantees every product we manufacture here in Montana – that’s all of them. If customers are unhappy with the performance of a West Paw product they purchase from you, we’ll replace or refund their purchase. Best of all, we do the legwork for you. Direct customers to our Customer Experience team (westpaw@westpaw.com) and we'll take care of them. It really is that simple, easy, and hassle-free.
"Because we make everything ourselves in our own Bozeman, Montana-based facility, we have complete control over every step of our manufacturing process. This means we are 100% confident in the durability and safety of everything we make. So, it's only natural that West Paw now guarantees every single one of our products." - Spencer Williams, Owner, and CEO
How is this guarantee different from our old guarantee?
West Paw truly believes in the quality and craftsmanship of our products. From our Zogoflex dog toys to our handcrafted beds and plush toys, West Paw confidently stands behind our American made products. 
Previously our guarantee only applied to our Zogoflex toys and pet beds. Now we are happy to announce we offer a guarantee on 100% of our products.
Simply Put: If your customer(s) is unhappy with the performance of our products, we will make it right by either replacing or refunding the customer’s purchase(s).